1. Return Window
For Defects or Damages
- You have 7 days from delivery to report defects
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be intact
- Full refund — no deductions
For Size or Fit Issues
- You have 14 days from delivery to request an exchange or refund
- Item must be unworn and with original tags
- Refund minus original shipping cost (GHS 15 if applicable)
- We cover return shipping for exchanges; you cover return shipping for refunds
Final Sale Items
Items marked "Final Sale" (clearance and sale items) cannot be returned. Regular-priced items follow the policy above.
2. What Can Be Returned?
✓ Returnable
- ✓ Items with manufacturer defects
- ✓ Damaged items (shipping damage)
- ✓ Wrong item shipped by us
- ✓ Size / fit issues on clothing
- ✓ Items not as described
✗ Not Returnable
- ✗ Items without original tags or packaging
- ✗ Worn, washed, or altered items
- ✗ Clearance / final sale items
- ✗ Custom or personalised orders
- ✗ Items showing signs of use
- ✗ Items outside the return window
3. How to Start a Return
Contact Us — within the return window
- Email: swiftscriptenterprise@gmail.com
- Subject line: "Return Request — [Your Order Number]"
- Include your order number, item name & quantity, reason for return, and photos or video of the issue (for defects)
We respond within 24 hours.
Get Approval
Our team reviews your request and photos. We'll email you approval with return instructions. Approval typically takes 24–48 hours.
Ship the Item Back
- Defects: We provide a prepaid return label — shipping is free
- Exchanges: Use the prepaid label we provide
- Fit refunds: You arrange return shipping (we reimburse reasonable costs)
Always include your order number inside the package.
We Receive & Inspect
Upon receipt we inspect the item. Inspection takes 2–3 business days.
Get Your Refund or Replacement
- If approved: refund issued to your original payment method
- If exchange: new item ships within 1 business day
- Refund processing: 3–5 business days from approval
4. Refund Method & Timeline
Refunds are returned to your original payment method:
Debit / Credit Card
3–7 business days
Paystack purchases returned to your card
Mobile Money
1–2 business days
Back to your MTN / Vodafone account
Bank Transfer
1–3 business days
Returned to your bank account
Cash on Delivery
1–3 business days
Refunded via Mobile Money or bank transfer
Still haven't received your refund? Contact us with your order number and original payment proof and we'll investigate immediately.
5. Exchanges
Prefer to swap instead of refund? No problem.
For Defects
- Replacement shipped at no extra cost
- We cover both return and replacement shipping
- New item ships within 1 business day of approval
For Size / Fit
- Choose a different size or colour of the same item
- We provide a free return label
- We cover replacement shipping
- No additional cost to you
6. Damaged or Lost Shipments
Item Arrived Damaged?
- Take clear photos or video of the damage immediately
- Email us within 24 hours: swiftscriptenterprise@gmail.com
- Include your order number and damage proof
- We'll replace or refund immediately — no inspection needed
Item Lost in Transit?
- Report to us within 3 days of your expected delivery date
- Include your tracking number and order details
- We'll track with our courier and arrange a replacement or full refund
7. Bulk & Wholesale Orders
For bulk orders of 10 or more items, special return terms may apply. Please contact our wholesale team at swiftscriptenterprise@gmail.com to discuss before placing your order.
8. Contact & Support
Have questions about a return? We're here for you.
Get in Touch
swiftscriptenterprise@gmail.com
WhatsApp: wa.me/233509040822
Instagram: @swiftscript_enterprise
Hours: Monday–Friday, 9 AM–6 PM GMT
We aim to respond to all return requests within 24 hours.