Frequently Asked Questions

Yes! We deliver to all regions across Ghana including Accra, Kumasi, Tema, Takoradi, Sekondi-Takoradi, Cape Coast, Koforidua, Tamale, and beyond. No hidden fees — the price you see is the price you pay.

1–2 business days for Accra and major cities. 2–5 business days for remote areas. Orders placed before 2 PM are processed same day.

FREE shipping on orders over GHS 200. Flat rate of GHS 15 for orders below GHS 200. We also cover shipping costs for all defective item returns — no out-of-pocket expense for you.

Yes! You'll receive a tracking link via email and SMS as soon as your order ships. Check your delivery status anytime, day or night.

Currently, we ship within Ghana only. International shipping is coming soon — follow us on Instagram @swiftscript_enterprise for updates!

We accept: Paystack (debit/credit cards), MTN Mobile Money, Vodafone Cash, Airtel Money, bank transfer, and cash on delivery in select areas. Payment is simple, fast, and secure.

Absolutely. All payments are processed through Paystack, one of Africa's most trusted payment gateways, with bank-level SSL encryption. Your card details are never stored on our servers.

Yes, via Paystack. Visa, Mastercard, and other major international cards work seamlessly at checkout.

Yes, cash on delivery is available in Accra and nearby areas. A small COD convenience fee may apply. Select this option at checkout to confirm availability for your location.

Check your account balance and try again. If the issue persists, reach us on WhatsApp: wa.me/233509040822 or email swiftscriptenterprise@gmail.com — we'll sort it out fast.

7 days from delivery for defects or damages — full refund, no questions asked. 14 days for size/fit issues — exchange or refund available. Items must be unworn with original tags and packaging intact.

Email swiftscriptenterprise@gmail.com with your order number and clear photos or a short video of the issue. We'll respond within 24 hours with next steps.

We cover all shipping costs for defective or damaged items — it's our responsibility. For size or fit exchanges, you cover the return postage, but we'll ship the new item to you at no cost.

3–5 business days after we receive and inspect your return. Refunds are processed back to your original payment method — Paystack, mobile money, or bank transfer.

Sale and clearance items are final sale and cannot be returned. All regularly priced items follow our standard return policy above.

We're 100% online. Operating digitally lets us keep prices lower and ship faster. Browse our full catalogue on the website, or reach us on WhatsApp for personal assistance.

WhatsApp: wa.me/233509040822 · Instagram: @swiftscript_enterprise · Email: swiftscriptenterprise@gmail.com
Available Monday–Friday, 9 AM – 6 PM GMT.

Yes! We work with businesses and resellers. Contact our sales team for bulk pricing via email at swiftscriptenterprise@gmail.com or reach out on WhatsApp.

If your order hasn't shipped yet, yes — contact us immediately via WhatsApp or email. Once dispatched, the return policy applies instead.

100% authentic. We source directly from verified international suppliers and inspect every product before it ships. We stake our reputation on it.

Take photos or a short video immediately upon opening. Contact us within 24 hours of delivery. We'll send a free replacement or issue a full refund — your choice.

Yes. Electronics and home appliances include manufacturer warranties. Apparel comes with our quality guarantee — if it doesn't meet our standards, we'll replace it.

We cut out the middlemen by sourcing directly from manufacturers. No retail mark-ups, no unnecessary margins. We pass those savings straight to you.